Refund Policy

Returns
Please choose carefully when purchasing as there are some special conditions which apply when returning goods.  We must receive notification by email at info@tamborinetotilba.com.au immediately with the reason for the return.  Items must be received by us within 15 days for domestic and 6 weeks for international sales in its original condition with a copy of proof of payment.  We cannot accept fabrics that have been cut or washed and all fabric packs and kits must be complete and returned with all packaging.  Unfortunately we cannot accept the return of patterns or books due to copyright law.  Refunds and exchanges will not be provided after delivery has occurred unless the item is proven to be faulty or does not match the description provided.  Items must be returned at your own cost

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds will be at the sole discretion of the management.  Shipping and handling charges are not included in refunds.  If you are approved, then your refund will be processed, and a credit will automatically be applied to the same credit card as used for the original purchase.  

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@tamborinetotilba.com.au and send your item to: PO Box 2027 Central Tilba New South Wales AU 2546.


Shipping
To return your product, you should mail your product to: PO Box 2027 Central Tilba New South Wales AU 2546

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, original shipping costs will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


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